Very competent therapists and a great team overall. The office staff is also great. It was heartbreaking to see Ally move on, but we’re happy for her and wish her the best.
They are very considerate of your needs and your lifestyle. They aren't suggesting things blindly. They take you as an individual into consideration.
They are very hands on. They are in the mud right next to you, helping you reach your goals. If you have been in PT before, you might know that sometimes PT feels like a waste of time, because you could have simply stayed home and done exactly what you did there, at home.
Not at Manual Edge!
They and the rest of the staff have great personalities, which is just nice to be around.
The new staff has actually been pretty good overall. My only real issue is with Kerensa.
Kerensa could try considerably harder when it comes to listening. She seems to very easily confuse herself and then stays confused, even when something has been explained clearly. She often tries to figure things out on her own while I’m actively speaking to her instead of simply listening to what I’m saying.
I have had to repeat the same information to her as many as 15 times because she kept trying to piece things together herself. Then she would say something that she most likely would not have if she had simply listened in the first place.
This has happened at least three times. It is extremely frustrating and, honestly, comes across as arrogant. There is nothing wrong with not knowing something or needing clarification, but refusing to simply listen and instead repeatedly trying to figure out what someone is saying on your own makes the interaction unnecessarily difficult and a total waste of time.
Again, the rest of the [new] staff has been good. Kerensa is the exception, and she really needs to work on her listening skills and maybe gain more knowledge on the job itself. Simple things are confusing her. Which, again is fine, but the woman doesn't have any respect (what else could it be) to bother listening to the patient. Most often, not all the time, but most often the patient knows what they are coming in for and what they need done. Or it's condescending and patronizing at best.
Oh, ew, and she gave me the "one moment" finger. There is better ways to cue you're on the phone, which I, because I'm not a dunce, and realized she was on the phone. The finger was absolutely unnecessary. I did not rush or make any gesture to point out she wasn't helping me. I just patiently waited.
Then, not that she needs to, it's just good manners, failed to thank me for waiting. I don't need to be thanked, but you would think if you're fingering people you would also extend some gratitude on the other end.
With that said, the rest of the staff, most importantly the therapists are great!! They are so knowledgeable!!
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At Manual Edge, our expert physiotherapists create personalized treatment plans to help change your body and regain function—so you can enjoy lasting relief and life on your own terms.
